Community & Support Representative

Community & Support Representative

About the company

Canada’s Top SME Employers, according to “The Globe and Mail” and fastest-growing business according to the PROFIT 500, providing inventory management software is looking for community and support representatives to work remotely from Poland to support their European customers.


  • Work from home five days a week. 
  • Visiting the headquarters in Toronto twice a year for training and hanging out with a fun and diverse crew!
  • Attend an all-expense-paid conference once a year together with the Toronto team.

Job description

As a community and support representative, you’ll be helping customers get set up with their products, support them throughout their journey. Create a smooth and humane experience and build a great user community.

What you’d do

  • Work 100% remotely, full time on a 1-year contract (with opportunity for long-term employment)
  • Talk to customers through email, live chat, and phone during business hours (9 am to 6 pm local time, Monday to Friday)
  • Provide customer support for things such as:
    • Help customers get set up through onboarding calls and toolkits
    • Troubleshoot technical issues (e.g., investigate SQL databases and computer network issues)
    • Teach customers how to use the products 
    • Answer questions about what the product can and can’t do 
    • Recommend upgrades and/or add-ons to help them grow
  • Retain existing customers and save canceled accounts
  • Work on side projects to boost retention and customers satisfaction
  • Work with the product team to solve complex issues
  • Gather feedback from customers and share it with the leadership and product team 
  • Discover software bugs and help find solutions 
  • Help suggest ways to improve communications, culture, and growth between the Toronto office and the remote team
  • Come up with your ideas on how to help out!


  • Self-starter.  As a remote team member, you are naturally self-motivated and can manage your time well.
  • Remote work environment. You are comfortable working from home five days a week and communicating with the rest of the team online.
  • Customer-centric and empathetic. You empathize with customer pain points and genuinely care about finding them a solution.
  • Technical.  You have strong problem-solving skills and are unafraid to tackle tough technical computer issues.
  • Quick learner.  You can learn sophisticated software and processes quickly.
  • Strong communicator.  You can explain complicated concepts concisely and understandably.
  • Team player. Be a passionate team player.
  • Great personality.  No need to be the life of the party, but you are friendly, positive, and likable.
  • English skill is a must. Oh, and you can type quickly (at least 50 words per minute). 

Nice to have

  • Experience in front-line or service-based positions with direct customer interactions (support, hospitality, retail, etc.)
  • A plus – experience with technical support, inventory management, small businesses, working remotely, and weird hobbies!

Please include the following sentence in your CVs:

[PL] Wyrażam zgodę na przetwarzanie moich danych osobowych w celu rekrutacji zgodnie z art. 6 ust. 1 lit. a Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych).


[EN] I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

MIT Enterprise Forum CEE 2nd Edition

MIT Enterprise Forum CEE 2nd Edition

On December 9th, I had the pleasure of following the story of MIT Enterprise Forum CEE during the demo day of 2nd batch of their startups. Congratulations to Chatbotize, Digital Engineering Solutions, GlucoActive, Teleneuroforma, and Saventic for reaching the next step at Boston Bootcamp! And while the MIT EF CEE team is getting bigger and bigger. From over 200 companies that applied from Central and Eastern Europe, 13 young and innovative entrepreneurs from Poland, Belarus, Estonia, and Ukraine were selected, with the support of business partners, mentors, and experts. They developed their technologies, redefined business models and determined the directions of their expansion.

Get to know 13 innovative startups:

  • Chatbotize – an innovative platform supporting activities in the field of conversational marketing. The solution allows almost anyone, even people without any programming knowledge, to create a dedicated chatbot, facilitating interaction with the customer and shortening the shopping path.
  • Digital Engineering Solutions – a pioneer in the construction industry whose solution combines AI technologies and advanced image analysis with the capabilities of smartphones, using them in the area of Asset management to reduce costs.
  • GlucoActive – the company offers the world’s first utterly non-invasive blood glucose meter for people with diabetes.
  • LULU – a system that measures and reduces patients’ stress during dental procedures.
  • Mobility Lab – software that meets business customers’ needs in electromobility, facilitating the management of car fleet, necessary infrastructure, energy consumption, and billing related to the use of electric vehicles.
  • Raccoon.World – a rehabilitation tool based on solutions in BIG DATA, Machine Learning, and video games, supporting the rehabilitation of patients after injuries and neurological diseases.
  • Saventic – a platform (SARAH) with artificial intelligence algorithms allowing to diagnose oncology and rare diseases based on medical data i.e., patients’ electronic health records.
  • SmartVent– project management software that allows energy efficiency optimization of commercial properties. The solution provides up to 40% savings in energy consumption.
  • Tap2Pay – a system for optimizing online payments targeted at small and medium-sized enterprises, ensuring high conversion in all sales channels.
  • TeleNeuroforma – a system for rehabilitation at home, supporting patients suffering from chronic diseases with interactive games and remote care exercises.
  • Wellify – an application whose operation is aimed at improving well-being and developing the emotional intelligence of employees through the use of various tools, including gamification.
  • Vaxican – a proprietary platform for producing new-generation immunological drugs – is dedicated to cancer patients.
  • – offers a tool to discover countries where we can travel without a visa. The app monitors over 200 countries for visa changes, natural disasters, terrorist attacks, disease epidemics, and political events, supporting travelers in planning their foreign travel.