Canada’s Top SME Employers, according to “The Globe and Mail” and fastest-growing business according to the PROFIT 500, providing inventory management software is looking for community and support representatives to work remotely from Poland to support their European customers.
Benefits
Work from home five days a week.
Visiting the headquarters in Toronto twice a year for training and hanging out with a fun and diverse crew!
Attend an all-expense-paid conference once a year together with the Toronto team.
Job description
As an Inbound Account Executive, you’ll be primarily responsible for qualifying and closing inbound sales leads that sign-up and start trials of the company’s Cloud solution.
What you’d do
Work 100% remotely, full time on a 1-year contract (with sales commission and opportunity for long-term employment)
Connect with assigned sales leads via phone, email, and screen-sharing demos.
Understand each lead’s unique business pain points and goals; build and present customer-specific product demos catering to those points.
Become a product expert: answer pre-sales questions and come up with creative solutions and workflows for unique prospect use cases.
Track the entire sales pipeline through the CRM.
Help shape the product by recording and sharing feedback from leads with the development team
Coordinate with the support team to ensure a smooth transition for customers
Have a growth mindset – develop your own ideas for growing our customer base!
Qualifications
2+ years of sales experience. Even better: B2B SaaS inbound sales experience
CRM experience. You worked with CRMs such as Hubspot, Salesforce, Insightly, etc, before.
Self-starter. As a remote team member, you are naturally self-motivated and can manage your time well.
Remote work environment. You are comfortable working from home 5 days a week and communicating with the rest of the team online.
Tech-savvy. You’re comfortable working with a range of applications and picking up on new ones quickly.
Customer-centric and empathetic. You can empathize with customer pain points and are genuinely invested in our customers’ success. You’re willing to go the extra mile to make our solution work for them.
Confident and driven. You’re proactive and motivated about reaching out and following up.
Quick on your feet. You’re able to adapt to each customer’s unique needs and propose solutions on the fly.
Great communicator. You’re able to explain complex workflows in an easy-to-understand format.
English skill is a must. Oh, and you can type quickly (at least 50 words per minute).
Nice to have
Experience in front-line or service-based positions with direct customer interactions (support, hospitality, retail, etc.)
A plus – experience with technical support, inventory management, small businesses, working remotely, and weird hobbies!
Please include the following sentence in your CVs:
[PL] Wyrażam zgodę na przetwarzanie moich danych osobowych w celu rekrutacji zgodnie z art. 6 ust. 1 lit. a Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych).
Or
[EN] I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Canada’s Top SME Employers, according to “The Globe and Mail” and fastest-growing business according to the PROFIT 500, providing inventory management software is looking for community and support representatives to work remotely from Poland to support their European customers.
Benefits
Work from home five days a week.
Visiting the headquarters in Toronto twice a year for training and hanging out with a fun and diverse crew!
Attend an all-expense-paid conference once a year together with the Toronto team.
Job description
As a community and support representative, you’ll be helping customers get set up with their products, support them throughout their journey. Create a smooth and humane experience and build a great user community.
What you’d do
Work 100% remotely, full time on a 1-year contract (with opportunity for long-term employment)
Talk to customers through email, live chat, and phone during business hours (9 am to 6 pm local time, Monday to Friday)
Provide customer support for things such as:
Help customers get set up through onboarding calls and toolkits
Answer questions about what the product can and can’t do
Recommend upgrades and/or add-ons to help them grow
Retain existing customers and save canceled accounts
Work on side projects to boost retention and customers satisfaction
Work with the product team to solve complex issues
Gather feedback from customers and share it with the leadership and product team
Discover software bugs and help find solutions
Help suggest ways to improve communications, culture, and growth between the Toronto office and the remote team
Come up with your ideas on how to help out!
Qualifications
Self-starter. As a remote team member, you are naturally self-motivated and can manage your time well.
Remote work environment. You are comfortable working from home five days a week and communicating with the rest of the team online.
Customer-centric and empathetic. You empathize with customer pain points and genuinely care about finding them a solution.
Technical. You have strong problem-solving skills and are unafraid to tackle tough technical computer issues.
Quick learner. You can learn sophisticated software and processes quickly.
Strong communicator. You can explain complicated concepts concisely and understandably.
Team player. Be a passionate team player.
Great personality. No need to be the life of the party, but you are friendly, positive, and likable.
English skill is a must. Oh, and you can type quickly (at least 50 words per minute).
Nice to have
Experience in front-line or service-based positions with direct customer interactions (support, hospitality, retail, etc.)
A plus – experience with technical support, inventory management, small businesses, working remotely, and weird hobbies!
Please include the following sentence in your CVs:
[PL] Wyrażam zgodę na przetwarzanie moich danych osobowych w celu rekrutacji zgodnie z art. 6 ust. 1 lit. a Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych).
Or
[EN] I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
