InPost and Migam Join Forces to Support Deaf Customers
InPost Partners with Migam.org to Launch Polish Sign Language Interpreter Service for Deaf Customers
InPost, one of Poland’s largest logistics and parcel delivery companies, is joining forces with Migam.org, a Polish startup specializing in assistive technologies for the Deaf community. The new partnership, announced during Impact’25 in Poznań, will introduce an online Polish Sign Language (PJM) interpreter service for InPost’s Deaf customers starting June 2025.
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Through the platform tlumacz.migam.org, Deaf users will be able to instantly connect via video call with certified PJM interpreters, who will assist them in real time during communication with InPost customer support. The initiative marks a significant step toward greater digital accessibility and social inclusion, making it easier for people with hearing impairments to independently manage their interactions with the courier giant.
“I can officially confirm that InPost and Migam.org are joining forces for accessibility!” announced Paweł Potakowski, Chief Commercial Officer at Migam.org, via LinkedIn. “From June, every Deaf InPost customer will be able to access an online Polish Sign Language interpreter. Thank you, Rafał Brzoska, for your openness to innovation and inclusion.”
The announcement has been met with praise across the tech and accessibility communities, reflecting a growing emphasis on inclusive service design in mainstream consumer businesses.
Two Worlds, One Goal: Inclusion through Innovation
InPost is best known for its Paczkomaty® (parcel lockers), an automated delivery system used by more than 20 million users in Poland alone. The company, founded by Rafał Brzoska, has expanded its operations to the UK, France, and Italy, while actively investing in both technological and social innovation.
Migam.org, on the other hand, operates at the intersection of technology and inclusivity. The startup develops communication tools for the Deaf community, including real-time sign language interpretation, chatbots, and mobile apps. Migam’s solutions are already trusted by major institutions and corporations like Orange, BNP Paribas, IKEA, and ZUS.
The collaboration with InPost reflects Migam’s broader mission to enhance the accessibility of both public and private services in Poland for the Deaf community. For InPost, the partnership fits into a larger strategy of corporate social responsibility, creating a delivery ecosystem that is inclusive by design.
By introducing this new service, InPost and Migam are not only setting a new standard for customer support in the logistics industry—they are also demonstrating how technology can bridge communication gaps and foster equity in access to everyday services.
